The Internet has been around for a couple of years now. And just as a readers of books don’t need instructions about how to turn a page, your web site doesn’t need to tell visitors how to navigate. People know what to do. Your content and the context of what you are writing should make [...]
Frequently Asked Questions (FAQs) FAIL because people don’t take the time to think the content through. They frustrate consumers and create a negative impression of the product.
Linking to PDFs is lame Linking to PDF or Word files in many instances is a lame effort to avoid investing the time required to make the same content available as HTML. By linking to non-HTML documents, such as PDF, PowerPoint, or Word, you may create significant usability problems. You could very well not only [...]